ECB Development Index - Entity Performance
The ECB Development Index is a growth model used by ICB to measure the entities based on the development and maturity of your ECB. This helps the ICB Team to give the proper support for every ECB according to their own reality and needs, using the clusterization system.
Clustering involves the grouping of similar objects into a set known as cluster → Entity grouping.
It means that your reality is “similar” to the ones that cluster.
Being in one cluster or another is not good or bad, it just means the maturity of your processes as ECB and as an entity. This is done in order to give a better path for ECBs and Coaches to understand which are the areas that need improvement
You can jump from one cluster or another if you improve your processes.
Entity Performance Index
The Entity Performance criteria measure the performance state of the entity that the ECB is controlling.
- NPS RR (not used currently due to EXPA issues)
- Divided per operation, scaling according to the contribution of that operation
- NPS Score (not used currently due to EXPA issues)
- Divided per operation, scaling according to the contribution of that operation
- Standards RR
- Divided per operation, scaling according to the contribution of that operation
- Standards Score
- Divided per operation, scaling according to the contribution of that operation
- FI-CO
- % of FI-CO
- Lost OCA
- The number of Lost OCAs in spam of a year.
- RE Breaks
- % of RE Breaks compared to the amount of RE in the same period analyzed.
- RE
- Amount of RE for a certain period of time
The scores can range differently according to the KPI. The max score an entity can get is 4.5. There is no minimum score as %of RE Breaks and Lost OCAs can decrease a lot of the points.
These processes are the ones that reflect the progress and success of ECB projects, however, they take longer for effect (e.g if you have an Educational Cycle in August, your quality KPIs will only increase on your next peak of RE/FI).
The information of those scores is taken from EXPA, Daal, and ICB CS sheet (OCAs).